If you or any other member of your party choose to cancel the confirmed reservation, you must notify us at with Subject: CANCELLATION. Your cancellation notice will come into effect only when we receive it in writing at this email address and comes into force with the date of receipt. Since there are cancellation fees, you will have to pay the applicable cancellation fees up to the maximum listed below (except for reservations made using the early booking discount not refunded). The detailed cost of the cancellation is calculated on the basis of the total costs paid by the person who terminates the exclusion of the insurance premium and the fee for the modifications that are not returned if the person to whom the request is canceled.

7 days or more – Loss of deposit (if the payment is paid) or 30% of the total amount of the reservation
6 days or less – 100% of the cost of the reservation

If the reason for cancellation is covered under the terms of your insurance policy, you may be able to recover these costs.

The refund is done in the same manner of payment. In the case of credit cards that are charged monthly, the amount is credited at the end of the current invoicing period. The exact return time depends on the user’s credit card agreement. The refund of funds through a bank transfer is done within seven business days of the bank.

The supplier may cancel the reservation on the agreed date without observing the cancellation deadline if weather conditions, official measures, strikes or other unpredictable or inevitable external conditions (especially force majeure) make the execution of the activity impossible, make it much more difficult or jeopardize. In that case, returns the paid price.

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